Elan Financial Services privacy pledge

At Elan, we consistently provide a high level of security, privacy and confidentiality in our handling of information about your organization and your customers or members.

In the process of performing service for you, we may have access to information or documentation about your organization or your customers that could be considered non-public, personal, confidential, or proprietary. We define this 'Confidential Information' as including both information of a commercial nature, as well as information about your customers or consumers.

We will act to ensure that all Confidential Information is held in strict confidence and disclosed only to those employees or agents whose duties reasonably require access to such information. We will protect such Confidential Information using the same degree of care to prevent unauthorized use, disclosure or duplication as we do to protect our own confidential information. These commitments are detailed in our contractual agreement with your organization.

BROWSING OUR WEBSITE

If you are just visiting our site and not performing online transactions with us, you can browse our site anonymously. We will not ask for personal information during your visit unless we need the information to complete a transaction that you request or begin.

We do study site utilization patterns including visitor navigation patterns to assist us in improving the site. This information is collected in aggregate for all our site visitors and is anonymous. The information we collect is used to enhance your experience with our web site, such as:

  • Improve the web site's performance
  • Arrange the web site in the most user-friendly way
  • Customize your navigation experience with the web site
  • Communicate special offers and featured items to you
  • Respond to your question or suggestions


REGISTRATION

In order to grant online access to a product, it may be necessary to register with Elan. During registration, we will ask you to provide us with your name, contact information, and identity verification information. This procedure is used to ensure that your transactions with us online will always be safe and secure. We may also ask for your e-mail address so that we can send you information you have requested or to alert you to changes on the site. You will be provided with a user ID and password in order to access the product's site. You will be required to change your password during your first access of the site and every 30 days thereafter.

SECURITY OF ONLINE SESSIONS

We are committed to protecting your information and online transactions. For your protection, Elan Financial Services uses a Secure Socket Layer (SSL) protocol, the industry standard to secure your online sessions. This process keeps your session confidential and protects against eavesdroppers.

Every page on our web site is secured using a digital certificate from Verisign, Inc. This is shown via the "site certificate" that is resident on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will appear. If you are using Internet Explorer, click on the word 'Subject' to verify that you are on our Web site. Click on 'Issuer' to verify the site certification authority.

The most important aspect of securing your data is for you to select a password that will be difficult for others to guess, and then guard it carefully. If the password is compromised, no other security method we employ can prevent access to your data from someone who knows the password. You can help protect your information by using your password carefully. Choose a password that would be difficult for someone to guess ideally a combination of letters and numbers that is not related to your job or personal life. You can make your password easy for you to remember but difficult for others to guess by stringing a few unrelated words together, shifting a word up or down one row on the keyboard, combining punctuation characters or numbers with a regular word, or deliberately misspelling a word. Do not write your password down or leave it in a place where it might be discovered. If you have reason to believe your password may have been discovered, immediately change your password.

BROWSING AND THE USE OF COOKIES

Elan Financial Services sites use cookies to assist us in securing your online activities and to enhance the performance of the site. A cookie is a small piece of information sent by a web site that is saved in your computer's browser memory. It holds information a site may need to personalize your experience and to gather web site statistical data, such as which pages are visited, what is downloaded, and the Internet provider's domain name. Elan examines activity in aggregate, while maintaining the anonymity of users. We do not watch individual's browsing patterns.

We also use standard web server log files to help us count the number of users on our web site and evaluate our site's technical capacity. We use this information to determine the number of web users, to help us arrange the pages in the most user-friendly way, to keep the site browser-friendly, and to make page content more useful to the user. We record information on site traffic but not information on individuals visiting our site, so no specific information about you will be kept or used.

ONLINE SURVEYS AND SWEEPSTAKES 

Occasionally Elan may present a survey or sweepstakes via our web site. Your participation is voluntary. Information collected may include contact information, demographic information, or opinions regarding certain financial subjects or products. Contact information will be used to notify winners regarding prizes or to provide participants with information they request. Survey information will be used to improve our site, your client satisfaction or our breadth of products.

EMAIL

We will use your email address to provide you information and comment and/or reply to any questions regarding Elan. We will not use your address or other information to deliver any unsolicited message or information unless that is part of the service you are requesting.

LINKING TO OTHER EXTERNAL SITES

At times, we may provide links to sites outside the control of Elan Financial Services to alert you to products, information, and services offered by other web sites, as well as links to the web sites of our partners. These are meant to supplement the information or products that we currently offer. When you follow a link from a page of elanfinancialservices.com to another web site, this Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including any site that has a link on elanfinancialservices.com or cupartnership.com, is subject to the policies of that site. We encourage you to read the policies of the sites you visit to further understand their procedures for collecting, using, and disclosing personal information.

CHANGES TO THE ELAN PRIVACY POLICY 

We reserve the right to change, modify or amend this policy at any time. Elan takes the utmost care in protecting your privacy, and intends to stay at the forefront of privacy policy and protection matters. Elan will occasionally update our privacy policy and post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates as necessary.

CONTACT US

If you have any questions, comments, or complaints about the Elan privacy policy and/or the way it affects you, please feel free to email us or write to us at the following address:

Elan Financial Services
Commerce Court
4 Station Square, Suite 620
Pittsburgh, PA 15219
ContactElan@elanfs.com

California Privacy Center

Updated: June 2023

Elan Financial Services is dedicated to doing the right thing. The information on this page provides details on how we respond to and implement processes to uphold applicable state laws. The laws on this page give individuals certain rights regarding the personal information that Elan Financial Services or our affiliates have collected from or about them.

The information on this page complements the notices and disclosures regarding your rights under federal laws and regulations (e.g., the Gramm-Leach-Bliley Act). For more information, please visit 

ELAN FINANCIAL SERVICES CALIFORNIA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents (this “Notice”) applies solely to residents of the State of California (“consumers” or “you”) and supplements the information contained in any other Privacy Statement or Notice provided by Elan Financial Services and its affiliates (collectively, “Elan Financial Services” “our” or “we”). Please note that some of our affiliates may provide a separate privacy notice, in which case that notice will apply to your personal information. We adopt this Notice to comply with the California Consumer Privacy Act of 2018 and, as amended, the California Privacy Rights Act of 2020 (together, “CPRA”). This Notice describes how Elan Financial Services collects, uses, and discloses information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“personal information”). This Notice applies to personal information we collect online and offline, such as when you apply for our products or services, use our websites or applications, respond to surveys, contact customer support, when you visit our offices or attend a Elan Financial Services event, or otherwise interact with us (collectively, “Services”). The information on this page complements the notices and disclosures regarding your rights under federal laws and regulations (e.g., the Gramm-Leach-Bliley Act). For more information, please visit the top of this page.

The rights contained in this Notice may not apply in certain situations depending on your relationship with Elan Financial Services and Elan Financial Service’ other legal obligations, and as otherwise provided for in the CPRA, and the GLBA exemption contained therein. We may, from time to time, make changes to this Notice. If we do make changes to the Notice, we will let you know by posting the revised Notice with a new “Last Updated” date posted at the top of the Notice. Any changes to this Notice will become effective when posted unless indicated otherwise. We encourage you to review this Notice regularly to stay informed about our information practices and the choices available to you.

CONTENTS

Categories of Personal Information We Collect
Where We Collect Your Personal Information
Use of Personal Information
Disclosure of Personal Information for a Business Purpose
Retention Period
Sharing or Selling Your Personal Information
Use of Sensitive Personal Information
Summary of Prior 12-Month Personal Information Handling Practices
Your Rights and Choices
Accessibility 
Contact Information

CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information when you engage our Services:

  • Identifiers — A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, signature or other similar identifiers
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) — A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number and ATM card number, or any other financial information, medical information, or health insurance information.
  • Sensitive personal information — Social Security number, driver's license, state identification card, or passport number; your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; racial or ethnic origin, religious beliefs, or union membership; the contents of your mail, email, and text messages unless Elan Financial Services was the intended recipient of the communication; health data; precise geolocation data; biometric information; and sex life or sexual orientation data
  • Protected classification characteristics under California or federal law — Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)
  • Commercial information — Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
  • Biometric information — Fingerprints, faceprints, voiceprints and behavioral patterns
  • Internet or other electronic network activity information — Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
  • Geolocation data — Physical location or movements
  • Audio and visual Information — Audio, electronic, or similar information we capture through your communications with us, e.g., voice recordings of telephone conversations, emails and instant messaging, and security images if you visit our offices
  • Employment information — Current or past job history
  • Inferences drawn from other personal information — Inferences drawn from any of the information identified above to create a profile about you reflecting preferences, characteristics, attitudes and or similar trends
     

WHERE WE COLLECT YOUR PERSONAL INFORMATION
We will collect the personal information described above from one or more of the following sources:

  • Directly from you or your company when you provide this information to us, when you request information, apply for products or services from us, use our websites or applications, respond to surveys, contact customer support, when you visit our ATMs, branches or offices or attend a Elan Financial Services event, or otherwise interact with us
  • From our affiliates, co-owners, partners and other related parties
  • From other online and offline sources, such as public databases, social media platforms, and other third parties
  • Vendors who provide services on our behalf
     

USE OF PERSONAL INFORMATION
We may use or disclose personal information that we collect for one or more of the following business purposes to, among other things:

  • Provide you with, or evaluate your eligibility for, products and services that you or your company request from us.
  • Communicate with you about your accounts or transactions with us.
  • Send you important information regarding our products and services, changes to this Notice and/or other similar administrative information.
  • Enter into transactions and conduct business dealings with our business partners, service providers and contractors.
  • Allow you to participate in surveys, sweepstakes, contests and similar promotions, and to administer such promotions (note that these promotions may contain additional disclosures regarding our collection and/or use of your information).
  • Consistent with local law, required disclosures, and choices and controls that may be available to you:
    • Send you offers and promotions for our products and services, or products and services that may be of interest to you;
    • Personalize content and experiences on our Services;
    • Verify your identity and/or location (or the identity or location of your authorized representative) for security, fraud prevention and other risk control purposes; and
    • Provide you with advertising based on your activity on our Services and on third-party websites and applications. For additional information regarding our use of your information for personalization and tracking, please refer to the Online Tracking section of this policy.
  • Optimize or improve our products and services.
  • Help to ensure security and integrity. Detect, investigate, and prevent activities that may violate our policies or be illegal.
  • Report to credit bureaus
  • Comply with our legal and regulatory obligations.
  • Enforce our terms and conditions and otherwise protect our rights and operations.
     

DISCLOSURE OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE
We may disclose your personal information for a business purpose to the following categories of parties:

  • Affiliates;
  • Service providers and contractors who help manage, develop, and analyze our business and/or deliver services to us and our clients, such as;
    • Professional services organizations, such as auditors and law firms
    • Our business partners
    • Online advertising services and networks
    • Internet service providers
    • Data analytics providers
    • Operating systems and platforms
    • Social networks
    • Data brokers
  • Agencies and organizations working to prevent fraud in financial services; or
  • Law enforcement, regulatory and other governmental agencies.
     

RETENTION PERIOD
We store personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

SHARING OR SELLING YOUR PERSONAL INFORMATION
We do not sell personal information to third parties for monetary consideration without your prior consent, but we may share your personal information with third parties for cross-context behavioral advertising.

The categories of personal information that we may have shared are:

  • Identifiers, including IP addresses, cookie identifiers, and other pseudonymous identifiers
  • Account information
  • Protected classification information
  • Internet or other electronic network activity information
  • Professional or employment information
  • Inferences drawn from personal information

We do not purposefully sell or share the personal information of children under the age of 16.

For more on your personal information share/sale rights, see Right to Opt-out of Sharing or Selling.

We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

USE OF SENSITIVE PERSONAL INFORMATION 
Under the CPRA, we collect the types of sensitive personal information described in the Categories of Personal Information We Collect section above. Elan Financial Services only collects and uses sensitive personal information for certain limited purposes, such as providing services and products to consumers, detecting data security incidents and protecting against fraud (“Limited Purposes”). Because Elan Financial Services uses this sensitive personal information for Limited Purposes, there is no need for us to provide a Limit Use and Disclosure of Sensitive Personal Information right under the CPRA.

SUMMARY OF PRIOR 12-MONTH PERSONAL INFORMATION HANDLING PRACTICES
We provide in the chart below a summary of our prior 12-month personal and sensitive information handling practices. You can learn more about the information we collect at or before the point of collection above in the Categories of Personal Information We Collect, Where We Collect Your Personal Information, Use of Personal Information, and Disclosure of Personal Information for a Business Purpose sections.

Categories of Personal Information

Sources

Business or Commercial Purpose of Processing and Disclosure and Recipients of Personal Information

Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, signature or other similar identifiers

You

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks, and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Sensitive personal information, such as social security, driver's license, state identification card, or passport number; your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; racial or ethnic origin, religious beliefs, or union membership; the contents of a your mail, email, and text messages unless Elan Financial Services was the intended recipient of the communication; genetic data; health data; precise geolocation data; biometric information; and sex life or sexual orientation data

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Protected classification characteristics under California or federal law, such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Biometric information, such as fingerprints, faceprints, voiceprints and behavioral patterns

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Internet or other electronic network activity information, such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Geolocation data, such as physical location or movements

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Audio and visual information, such as audio, electronic or similar information such as call recordings

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as services to us and our clients, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Employment information, such as current or past job history

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.

Inferences drawn from other personal information, such as inferences drawn from any of the information identified above to create a profile about you reflecting preferences, characteristics, attitudes and or similar trends

You

 

From other online and offline sources, such as public databases, social media platforms and other third parties

 

Vendors who provide services on our behalf

 

Our affiliates

Sold for Monetary Consideration

None

 

Shared for Cross-Context Behavioral Advertising

We may have shared this category of personal information with third-party cookie and tracker providers for cross-context behavioral advertising.

 

Service Providers and Contractors

We may have disclosed this category of personal information with our service providers or contractors who help provide certain services for us, such as; Professional services organizations, such as auditors and law firms, Our business partners, Online advertising services and networks, Internet service providers, Data analytics providers, Operating systems and platforms, Social networks and Data brokers.

 

Purpose of Processing

We may have used and disclosed this category of personal information for other reasons, as described in greater detail in the Use of Personal Information and Disclosure of Personal Information for a Business Purpose sections.


YOUR RIGHTS AND CHOICES
This section describes your CPRA rights and explains how to exercise those rights:

Right To Know
You have the right, subject to certain exceptions defined in the CPRA and other applicable laws and regulations, to request that Elan Financial Services disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • The business or commercial purpose for collecting, selling, or sharing the personal information.
  • The categories of third parties with whom we disclose that personal information.
  • The categories of personal information that each recipient received.
  • The specific pieces of personal information we collected about you.
     

You have the right to receive this information in a format, to the extent technically feasible, that is portable, usable, and allows you to transmit the personal information to a person without impediment, where the processing is carried out by automated means.

Right to Request Deletion
You have the right, subject to certain exceptions defined in the CPRA and other applicable laws and regulations, to request that Elan Financial Services delete any of your personal information that we collected from you and retained. Once we receive and confirm your verifiable consumer request we will delete (and direct the recipients of your personal information to delete) your personal information from our records.

Right to Correct Your Personal Information:
You have the right, subject to certain exceptions defined in the CPRA and other applicable laws and regulations, to submit a request to correct any inaccurate personal information that we may have about you.  To correct your information, please call the relevant customer service support line. For existing accounts contact us at 1-800-558-3424, for applicants contact us at 1-800-364-9648.

Right to Opt-out of Sharing or Selling:
We use technologies such as cookies, pixel tags, web beacons, and other similar technologies, that gather information on our website. That information is used for a variety of purposes, such as to understand how visitors interact with our websites, or to serve advertisements on our websites or on other websites. The use of technologies, such as cookies, constitutes a ‘share’ or ‘sale’ of personal information under the CPRA. You can stop the use of certain third-party tracking technologies that are not considered our service providers by clicking the “Opt-Out” button below or by clicking on “Your California Privacy Choices” at the bottom of this page.

We also treat opt-out preference signals, such as the Global Privacy Control, as valid requests to opt-out of the sale or sharing of your personal information. An opt-out preference signal is a signal that is sent by a platform, technology, or mechanism on your behalf that communicates your choice to opt-out of the sharing for targeted advertisements or sale of your personal information. You can learn more about implementing opt-out preference signals by visiting the Global Privacy Control website here or by exploring other developing technologies and services that offer this tool.

Note that due to technological limitations, if you visit our website from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to this screen to opt-out and/or rebroadcast the signal.

Opt Out

EXERCISING YOUR RIGHTS
To exercise the rights described above, please submit a verifiable consumer request to us through one of the following methods:

  • Please complete the Personal Information Request Form. This form allows you to request the details of the personal information that Elan has about you and to request access, to that information. Once received, Elan must use reasonable methods to verify the identity of the requestor before responding. If we cannot verify the requestor, we will either deny the request or ask for additional identifying information. Elan Financial Services will respond within 45 days of the request unless additional time is required.
  • For existing accounts contact us at 1-800-558-3424, for applicants contact us at 1-800-364-9648.

You may only make a verifiable consumer request for access twice within a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will generally verify your identity by asking you to provide personal information related to your recent interactions with us. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Requests by Authorized Agents
You may exercise your privacy rights through an authorized agent. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Nondiscrimination
You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services; and (e) retaliating against you for exercising your privacy rights.

ACCESSIBILITY 
If you need this information in an alternative accessible format, you may contact our customer service department by calling 1-800-558-3424.

CONTACT INFORMATION
If you have any questions or comments about this Notice or our privacy practices generally, we encourage you to contact our customer service department by calling 1-800-558-3424.