Elan will work with your institution to support all programs and product needs so you can achieve greater success, reduce expenses, and drive bottom-line results.
With every partnership, Elan provides a dedicated relationship manager, a marketing and training specialist to ensure growth, and a direct support hotline to assist your employees with questions.
High-Impact Marketing Solutions
Drive engagement across your program
We regularly invest in new and innovative solutions based on real-time input from our partners.
You have access to fully branded marketing communications at no cost. These include six optional direct mail campaigns per year, turn-key digital assests, telemarketing, a streamlined online application process for cardmembers, and quarterly/annual customized promotions for both cardmembers and employees.
Client Resource Center
One-stop shop for all program communications
Get exclusive access to resource and reporting through our online reporting and management tool, the Client Resource Center. This valuable site provides application processing, daily and monthly online reports, marketing and training materials, and many other tools needed to ensure the ongoing successful management of your credit card program.
Use the Client Resource Center to request applications and account servicing, enroll in branch marketing promotions as well as print or view cardmember marketing campaigns, order branch collateral and POS, and participate in interactive training. Customized downloadable reports allow for easy tracking of promotions, application status, and product performance.
Program support and training for you is our top priority
Elan understands that in order to provide the best service, our partners need to be comfortable with the credit card products they are selling and how the program works overall.
Free training options can be delivered through our train-the-trainer programs (in-person) or through web conferencing sessions and/or pre-recorded sessions via the Client Resource Center.
Dedicated underwriting team for your frontline branch employees
Elan provides a dedicated underwriting team that develops relationships with frontline branch employees while helping to meet cardmembers’ credit needs.
Elan utilizes relationship information when reviewing applicants, ensuring that we consider the length and value of the customer's relationship with your financial institution. Adding this valuable relationship information does have a positive impact on overall approval rates, on average.
Simple, secure and convenient digital payment options
With mobile payments, instead of cardmember’s sharing their information, a virtual card number is created. That virtual number is used for purchases- keeping their data safe.
With mobile purchasing, at check out, cardmembers will use their phone instead of swiping a card. In most cases, the cardmembers can add their card with their phone’s camera. There are only small differences in digital payment usage among generations. 49% of Millennials perfer to pay online, followed by 44% of Gen Xers and 32% of Baby Boomers.*
*Walker, James. 2017, August 24. Digital Payments Now More Popular than Cash. Digital Journal. www.digitaljournal.com/tech-and-science/technology
Branch Applications Affirmative Consent
Elan places a high priority on sales integrity and protection of cardmembers' rights
Elan developed and implemented an affirmative consent process on all branch credit card applications. This process involves the use of a mobile device and a "one time passcode." An alternative paper-based option to capture affirmative consent was developed for those credit card applicants who may not have a cell phone.
In addition to this affirmative consent process, Elan also provides partners detailed sales reporting that enables them to monitor employee sales activities. Elan then only pays sales incentives to front-line employees on activated credit card accounts while in the background Elan's compliance function tracks all regulatory complaints.
The number of fraud victims reached 16.7 million in 2017 - up from 12.7 million in 2014. Hacked card fraud totaled $4 billion in 2016 and is predicted to approach $10 billion by 2020.* Through the use of proactive state-of-the-art prevention tools and recovery processes, Elan provides industry leading fraud detection and low loss rates.
The Elan Fraud Detection System overlays the authorization process, and alerts any abnormal spending habits, allowing our partners and their cardmembers to feel confident that their card is always secure.
*2018, February 6. Identity Fraud Hits All Time High With 16.7 Million U.S. Victims in 2017, According to New Javelin Strategy & Research Study. www.javelinstrategy.com/press-release