Testimonials
A partnership is more than a transaction, it is a relationship between two entities both focused on a common objective, which in this case is delivering your Members the type of credit card products and service they expect from you, their Credit Union.
This process starts when you begin to explore the partnership option and continues to and through the sale and the life of the partnership.
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Meeting and Exceeding Members’ Expectations
“Our members have diverse financial needs so it was important for us to offer a robust suite of credit card products in order to fulfill our charter of service to all our members. Plus it was also important that any partner we selected share our values. Elan turned out to be that partner.”
– Rick Schmidtke, CEO, Harborstone Credit Union, Lakewood, WA
“Our goal is to serve our members with the best products, best service and best rates. Elan’s many years of service to our market convinced us they could deliver the results we seek on all levels for years to come.”
– Dennis Tucker, CEO, Cleveland Police Credit Union, Cleveland, OH
“By partnering with Elan, 1st Pacific is now able to provide the (credit card) products and services our members had been asking for.”
– Larry Tierney, CEO, 1st Pacific Credit Union, Vallejo, CA
“Our members have been telling us in a variety of ways that they were not happy with our credit card. This was not an acceptable situation and forced us to figure out another solution. One thing we learned early on was that we did not have the time and resources to go it alone, which is why we decided to sell our portfolio to the right issuer, if we could find one who shares our values, and why we chose to partner with Elan.”
– Clay Franks, CFO, First Florida Credit Union, Jacksonville, FL“Our members want low rates and high value rewards. Plus they deserve the highest levels of service whether they carry a balance or not. No other issuer understands this more than Elan, which is why they have been selected to be our credit card partner.”
– Phil Jones, CFO, Harborstone Credit Union, Lakewood, WA
“Our goal in partnering with an outside issuer was to be able to offer our members the kind of credit card program issued by the major issuers, while at the same time delivering the service and values they expect from their credit union. Elan is able to deliver on both counts, which is why they are now our credit card partner.”
– Reggie Gremillion, CEO, Wymar Federal Credit Union, Geismar, LA
“More than any other potential partner, they (Elan) clearly understood and valued the role we play with our members and what’s more, had the solution we needed to now offer them a top-shelf card product from their credit union without adding lots of extra fees or forcing them to build up balances.”
– Linda Harris, VP Lending, Coast to Coast Credit Union, Tampa, FL
“When we realized that our portfolio was underperforming we knew that we needed to find another solution that would satisfy our members. After we did our due diligence, we knew that Elan was that solution.”
– Randall Fox, CEO, Liberty Alliance Federal Credit Union, Lexington, KY
“When they (our members) told us they wanted an upgraded credit card program issued by their credit union, we listened and responded by partnering with Elan, the one issuer we knew would serve our members as part of the family, just like we do.”
– Gerald Yerby, CEO, Placer Community Credit Union, Auburn, CA
Best in the Industry Compensation Package
“We checked out all the options and in the end chose to partner with Elan because their program was the most competitive and offered us the most attractive short and long term compensation package.”
– Jim Henmueller, CEO, Chief Pontiac Federal Credit Union, Pontiac, MI
“Unlike some other potential partners, Elan offered a generous compensation package that was not based on charging members high fees or inducing them to carry balances, which was very important to us.”
– Linda Carver, CEO, CMAR Credit Union, Marietta, GA
“This was a very big step for us and Elan made us a very fair, win/win offer that was clearly in the best interests of our institution to accept on behalf of our members.”
– Charles Rude, CEO, Russell Country Credit Union, Helena, MT
Superior Service
“Once the Board of Directors approved the program, you used very possible resource to make it a smooth conversion... Elan has a wonderful staff and the CEO should be very proud.”
– Delores Bates, VP Marketing, Public Service Credit Union, Dearborn, MI
“Elan showed us that they were willing to walk the extra mile above and beyond anyone else to work with us individually to meet the specific needs of our institution with the best compensation package, and our member-owners with a world class credit card program.”
– David Blakeley, Interim CEO, Greater Iowa Credit Union, Ames, IA