Credit Unions
It takes an experienced team to provide exceptional service, and our credit union partners agree - Elan provides best in class servicing that is critical to the management of a successful program and retention of your members.
Account Executives and Financial Institution Support Center
Managing hundreds of questions and multiple credit union servicing needs per day, the Elan Financial Institution Support Center (FISC) and the Elan Credit Union Account Executive Team are dedicated to your employees. They provide support for all program and product needs.
Relationship Support
The Relationship Support Team is another direct resource available to your branch employees, supporting day-to-day member account servicing inquiries - including increasing credit lines, assisting with balance inquiries, providing account maintenance and dealing with efficient resolution of escalations.
Underwriting
Elan provides a dedicated underwriting team that develops relationships with frontline credit union employees while helping to meet members' credit needs. Elan utilizes relationship information when reviewing applicants, ensuring that we consider the length and value of the member relationship with your credit union.
Client Resource Center
The Elan Client Resource Center website makes credit card program management easier and more effective for our partners. This exclusive site provides ongoing program communications, daily and monthly online reports, access to online applications, marketing and training materials and many other valuable tools needed to ensure program success.
Training
Elan understands that in order to provide the best service to members, our partners need to be comfortable with the credit card products they are selling and how the program works overall.
The following free training options can be delivered in person, through web conferencing sessions, via the Client Resource Center or through our train-the-trainer programs:
- Consumer Product Overview
- Business Product Overview
- Online Application Processing
- Reporting and Account Servicing
- Sales Training to Overcome Objections
Ongoing employee friendly training materials are readily available from conversion through the life of the program. These include quick reference aids, product information and sales guides. Quizzes are also available at the conclusion of the online training, ensuring that the employee is comfortable with the information provided and understands the member benefits.