Contract
To us, being Credit Union-friendly isn’t just a set of words, it’s who we are. Developed over the course of three decades of service, our Contract with Credit Unions is the embodiment of the principles we live by... you have our word on it.-------------------------------------------------------------------------------------------------------------------
Whereas:
Your Credit Union has Members that represent diverse interests, needs and lifestyles.
Be It Known To ALL Credit Unions, Elan Financial Services empowers our Credit Union partners with a comprehensive suite of consumer and business credit card products to meet the needs of every Member, based on the following Ten Principles:
1. Surpassing Members’ Expectations. Elan is dedicated to your Credit Union’s success... your success is our success.
2. Superior Value. Elan focuses on program growth through maximum activation and card spend.
3. Transparency. Elan will support your brand and Member relationships, while remaining transparent at key contact points.
4. Exceptional Compensation. Elan will offer a choice of the best possible compensation package for your portfolio specifically designed to meet your short and long term goals.
5. Credit Union Control. Elan will only send out acquisition materials that you approve, you participate in the approval decisioning process of your Members, plus you will be able to provide Members in-branch servicing of their card accounts.
6. Non-Compete. Elan will never cross-sell other financial products that compete with yours.
7. Rewards and Low Rates. Elan will ensure that your credit cards feature both robust rewards and competitive rates, and in purchased portfolios, existing qualifying credit card accounts will be upgraded to a free rewards program.
8. Cardmember Service Guarantee. Elan will provide your Members responsive, respectful, prompt and helpful service backed by its unique Cardmember Service Guarantee.
9. Employee Education. Elan provides pre-launch and on-going training to your employees on every aspect of your credit card program at no charge to you.
10. Superior Account Service. Elan assigns your Credit Union a dedicated Relationship Manager to assure seamless conversions and exceptional ongoing service.
Elan hereby subscribes to these Core Principles for Credit Unions.
For the Credit Union Team:
Dan Roads Rich Volkman
First Vice President First Vice President
National Sales Manager Relationship Management